Privacy Policy

VEILED NORTH
PRIVACY POLICY
Last updated: November 7, 2026

1. ABOUT THIS POLICY
This Privacy Policy explains how personal information is collected and used when you visit the Veiled North online store, place an order, sign up for emails or contact us. For any questions about your personal data, please email contact@veiled-north.com.

2. INFORMATION WE COLLECT
Depending on how you use our store, we may collect:
- Contact and order information, such as your name, email address, billing and delivery details, telephone number if provided, and items purchased.
- Messages you send through our contact form or by email.
- Your email marketing preferences if you choose to subscribe.
- Technical information, such as your IP address, device and browser details, and activity on our website, collected through the store platform and any enabled cookies or similar technologies.

Payments are handled through the payment methods offered at checkout. Payment providers process the information needed to complete transactions; we do not need to receive your full card details.

3. HOW WE USE YOUR INFORMATION
We use personal information to:
- Process, deliver and support orders (performance of a contract).
- Respond to messages and customer-service requests (performance of a contract or legitimate interests, as applicable).
- Meet applicable accounting, tax and legal obligations (legal obligation).
- Keep our store secure and help prevent fraud (legitimate interests or legal obligations, as applicable).
- Send promotional emails when permitted, including where you have given consent. You can unsubscribe using the link in any marketing email.
- Measure website performance and enable optional marketing technologies where these are used and permitted by applicable law.

4. WHO MAY RECEIVE YOUR INFORMATION
We share information only where needed to operate our store and provide services, including with Shopify (our ecommerce platform), payment providers, delivery partners and relevant technical or customer-service providers. We may also disclose information when required by law. Each provider processes information according to its role and applicable data-protection obligations.

5. COOKIES
Our website uses technologies needed for essential functions, such as shopping-cart and checkout features. Depending on the store settings, additional analytics or advertising technologies may be used. Where consent is required, you can make or change your choices through the website's cookie preferences. You can also manage cookies in your browser.

6. INTERNATIONAL DATA PROCESSING
Some of our service providers may process information outside your country or the European Economic Area. Where required, we rely on appropriate legal safeguards for these transfers.

7. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as needed to manage orders, answer requests, maintain necessary business records and meet legal obligations. The applicable retention period depends on the purpose and any statutory requirements. Once information is no longer needed, it is deleted or anonymized where appropriate.

8. YOUR PRIVACY RIGHTS
Depending on the law that applies to you, you may have rights to access, correct, erase or receive your personal information; restrict or object to certain uses; and withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully.

To exercise your rights, email contact@veiled-north.com. If you are in the EU, you may also lodge a complaint with your relevant data-protection authority.

9. DATA SECURITY
We use reasonable organizational and technical measures, together with our service providers, to protect personal information. No online system can guarantee absolute security.

10. UPDATES AND CONTACT
We may update this policy to reflect changes to our services, practices or legal requirements. The updated version will be posted here with a revised date.

Privacy inquiries: contact@veiled-north.com